Lisa Shacklock

As Chief Client Services Officer, Lisa is responsible for driving growth, attracting exceptional talent and coordinating Client Services leadership across the business. She brings together leaders behind a consistent approach to regional performance, recruitment, integration and client service.

Lisa combines broad leadership responsibility with the commercial perspective of an experienced disputes lawyer. Having advised clients through complex and often highly sensitive situations, she understands the importance of sound judgment, responsiveness and advice rooted in commercial reality.

Working closely with Client Services Directors and other leaders, Lisa helps turn the business’s ambitions into focused regional action. She supports the development of each location, identifies opportunities for growth and ensures that recruitment is aligned with client demand, local markets and the wider capability of the business. Her coordination of Client Services leadership helps create shared direction while preserving the local knowledge and relationships that distinguish the business.

Lisa also plays an important role in welcoming and integrating new colleagues. She helps individuals and groups connect quickly with the wider business, understand its culture and contribute fully as part of one team.

Her leadership is defined by energy, commercial focus and an instinct for bringing people together. Lisa believes that sustainable growth comes from recruiting talented colleagues, building strong local businesses and making the full breadth of Knights’ expertise accessible to every client. She remains focused on strengthening performance across the business while ensuring that growth reinforces, rather than dilutes, its culture, service standards and close client relationships.