Jo Beech

Jo Beech shapes the strategic direction of Business Services and the experience of colleagues and clients across Knights. As Chief Experience Officer, she ensures that the business’s operational model, organisational capability and investment priorities remain aligned with its long-term strategy.

Working across Business Services, Jo brings together the functions, expertise and infrastructure that enable the business to perform and grow. Her focus is on designing an operating environment that is connected, commercially effective and able to evolve at pace, while preserving the clarity, consistency and high standards expected of Knights.

Jo believes that operational effectiveness and a consistently high-quality experience are inseparable. Her approach combines strategic thinking with a detailed understanding of how people experience the business every day, translating ambition into practical improvements that strengthen performance, support colleagues and make it easier to deliver outstanding service to clients.

She places particular importance on organisational design, integration and continuous improvement. Jo works closely with leaders across the business to ensure that Business Services anticipates future needs, deploys expertise and resources effectively, and provides the right foundations for sustainable growth.

Her leadership is defined by collaboration, curiosity and a determination to make things better. She champions a culture in which colleagues are trusted to contribute their expertise, challenge established thinking and take ownership of outcomes. Jo remains focused on building the capability, resilience and shared purpose that allow Knights to grow without losing the closeness, agility and entrepreneurial spirit that make it distinctive.